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FAQs

RETURN POLICY

Thank you for your purchase, Mama! You deserve to look and feel beautiful in your new items but please do not hesitate if you’re not completely happy with your purchase.

All incoming pieces are thoroughly inspected for any defects, however, I am human. Should you note an imperfection, please bring the issue to my attention within 48 hours of item receipt.  Kindly provide a clear picture and concise description of the defect. My goal is to rectify the situation within three (3) business days. Differences in expectations of color and/or pattern do not constitute an item defect. Given the nature of my small business, all return shipping charges are your responsibility. 

All returns must be done within 14 days from the purchase date. Items should be unworn and without any stains or odors of any kind to be accepted for return. I reserve the right to reject items for return for any reason. 

To initiate a return, send an email to kari@rosyglowmaternity.com or a private message to the Facebook page @RosyGlowMaternity. Details such as the purchase date, method of payment and/or receipt may be requested to validate the original purchase so please have this information available upon request. If needed, mail a return item to the following address: 

Rosy Glow Maternity LLC
Attn: Kari Tetzlaff
1778 Empire Blvd Ste 7
Webster, NY 14580 

Rosy Glow Maternity LLC is not responsible for a package lost or damaged during transit. It is strongly recommended to obtain a tracking number to track the return shipment. I will confirm receipt within 24 hours of your return package, and my goal is to complete the return process within three (3) business days. The original purchase price plus applicable taxes and less applied discounts are subject to refund; shipping charges of any kind are non-refundable. 

Thank you so much for supporting my small business! And of course, you can continue to support the business and the greater sustainable fashion movement by selling your maternity wardrobe back to the boutique once your ‘bump days’ are in the past.

Happy shopping!

XO - Kari

 

Red Carpet Line Rental Policy

Your upcoming event is your time to shine like a star, Mama! I’m so happy you’ve entrusted Rosy Glow Maternity LLC, to be a part of your special moment. The following details outline our respective obligations.  

Cleaning: I will take care of this task for you…that’s right, return it without washing or dry-cleaning it.

Alterations: Do not perform or otherwise enact any alterations to the garment. Please and thank you.

Duration: Rental time period is three (3) days from pick-up to drop-off. If mailed, time period runs from confirmed package delivery to confirmed package drop-off at courier. Tracking numbers for outbound and return shipment are required. 

Rate: Tier 1 gowns are $20 per occasion; Tier 2 gowns are $35 per occasion. Refer to the Red Carpet Line collection on the website to see the gowns in each tier.

Deposit: $80 due at time of reservation of specific gown and event date. Reservation not guaranteed until deposit is received. Upon return of the item to Rosy Glow Maternity LLC, the deposit less the applicable rate will be credited to the original payment method within 48 hours.  

Accidents: Sadly, they happen. Repair and/or cleaning fees will be discussed on an individual basis. Gowns returned with obvious indications of smoke odor or excessive pet hair will be assessed a $20 cleaning fee.   

 

Prior to pick-up or outbound mailing, I will ensure the gown is in pristine & clean condition, and I’m happy to provide photos of same upon request. Please let me know how I can assist with ensuring you look & feel beautiful for your special event!

XO - Kari

 

You Bring In, I Buy Out(right): The Selling Policy

As fun as it was to accentuate your growing belly for months, the thought of comfortably touching your toes again and not wearing stretchy pants (let’s be honest, leggings are life but perhaps without a full band) is highly appealing, right?! Once you’ve decided to purge your closet of maternity and nursing wear, I’m here to help get those super cute items into the hands of another expecting mama AND some money back into your hands. Rosy Glow Maternity LLC operates on a buy outright model (aka resale), which means I may purchase items from you, the seller, at the time they’re brought into the shop. 

Bring your items in a reusable bag, and I will look through them either while you wait or within two (2) business days, depending on both the number of items and store volume. I equally prioritize maternity/nursing labeled and non-labeled items (anything bump-friendly such as stretchy pencil skirts, cardigans, longer bodycon styles, vintage tees, etc.). At this time, no undergarments, pillows, belly bands or similar items are accepted. Kindly ensure all pieces are clean and free of excessive pet hair, lasting odors, or known defects. An offer* will then be extended on the items I’d like to take in; any remaining items can be donated on your behalf to a local woman’s support center.
*An offer will have two options for payout: cash/Venmo or Glow Credit. Your choice, Mama.

A cash/Venmo offer equates to 25% of the resale price. (Accepted offers exceeding $100.00 will be done via Venmo.)


A Glow Credit offer equates to 30% of the resale price. (Glow Credit can be applied to any subsequent purchase, has no expiration nor exclusions, and is transferable to family/friends. A personalized checkout code will be made if you prefer to shop online.) 

Not local to Webster, NY, but still interested in supporting my small business? Always happy to chat about using technology to make the selling process possible.

Happy selling!

XO - Kari 

 

Free Shipping w/ $60 purchase

Ready to shop for some new favorite items but don't want to pay the shipping?! Add a minumum of $60 pre-tax to the cart and apply code SHIP60FREE at checkout. You totally deserve a trendy & chic new wardrobe, Mama!